سیستم helpdesk دورتال

Helpdesk system

The Dourtal Helpdesk is a system for organizing user requests that aggregate all requests submitted through the form of sending a Ticket or through various forms (e-mail, CRM, Web site, etc.). And stores it in a database and shares it among the relevant experts to respond to the expert who is the most knowledgeable about it.

Because in a support team, various experts are responding, in the case that the bachelor is not able to respond to a ticket for any reason, experts are no longer able to view and respond to that tick, because using the history that For each ticker, all members of a group can be placed in the ticketing process. Also, experts can refer to petitions (petitions) sent to each other, or consult with each other through a private message, and ultimately send the response to the user.

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Dourtal CMS

An electronic organization is one of the most recent and key achievements of the digital age. This achievement targets the basic activities of enterprises and enterprises and tries to optimize the existing mechanisms and activities to the highest possible level of efficiency. This allows the organization to plan, design and implement operational environments regardless of the spatial distribution, number of manpower, and the volume of transactions of that organization.

In this way, the system will direct organizations as a more active entity in terms of organizational structure changes and organizational methods optimization. Dourtal has expanded its scope of activities to the major programs of the Islamic Republic of Iran and has developed its software platform for such development.

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Integrator system

In the framework of the evolution of the administrative system as well as the development of e-government, organizations and organizations are required to improve and extend the provision of electronic services. Since each organization uses different systems for different applications, it is vital to integrate and communicate and interact between systems.

Today, any organization or firm uses a method to integrate the application systems of its collection, and therefore, a unique method can never be found. In order to integrate the operating systems, it is always necessary to consider different perspectives and, depending on their practical conditions, choose a solution for integration. To this end, the Douran Group delivers the products and services related to this area in the best possible way.

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Web Service Management

From the standpoint of information technology and according to defined standards, a Web service is a service or service provided by the electronic device (server) to a client electronic device (Client). The web service utilizes web technologies such as HTTP, which provide the basis for user-to-machine (human-to-machine) communication and provides communication between server software and client software.

Douran Group, based on its experience in software, products and services, delivers this field. Except for the production of the product, support and training services are also provided to customers. In addition, organizations and companies, both public and private, can use expert consultancy services to launch any of the integrated systems or web services.

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Advanced form builder and workflow

According to the Douran group approach, the software maker has been designed and implemented to provide the features and capabilities that the organization has to play in providing corporate portals. The plan has succeeded in achieving a broader range of organizational needs for service delivery and communication with audiences.

The advanced portal builder has the ability to create and manage various types of electronic forms. For example, it can be used to create a simple contact or recruitment form. You can also implement a complex form with wider fields that have duplicate names. In addition, the builder structure can also have a workflow or workflow. Given that part of the portal training is dedicated to the developer, so customers will also be able to build the form.

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Report Builder

Today, due to the increasing need for accurate estimates of the data and information set at various organizational levels, the use of design and production tools has become an integral part of integrated organizational solutions.

With full understanding of this need and responding to it, Dourtal has reportedly developed and developed a comprehensive set of tools and tools in the form of a comprehensive design and reporting system, titled "Dourtal Reporting System" in this document. It has been introduced to it. The system is comprised of under-reporting design subsystems under Windows and the Web with Windows displays, which are categorized according to their features, capabilities and features.

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Store maker

Today, digital marketing methods provide our customers with the potential to deliver our products and services faster. One of these methods is the launch of a store portal. An intelligent storefront opens up your hand for more comfortable selling products and services in digital space. Today, most users use online shopping to meet their needs.

One of Dourtal's smart ways is to provide an online store of smart store with advanced web-based features.

  • Designing a store for selling files, physical products and ...
  • Optimized software structure for SEO, providing various content segments
  • Designed as Responsive (Responsive)
  • Modular system with a variety of modules
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