سیستم helpdesk دورتال

Helpdesk system

The Dourtal Helpdesk is a system for organizing user requests that aggregate all requests submitted through the form of sending a Ticket or through various forms (e-mail, CRM, Web site, etc.). And stores it in a database and shares it among the relevant experts to respond to the expert who is the most knowledgeable about it.

Because in a support team, various experts are responding, in the case that the bachelor is not able to respond to a ticket for any reason, experts are no longer able to view and respond to that tick, because using the history that For each ticker, all members of a group can be placed in the ticketing process. Also, experts can refer to petitions (petitions) sent to each other, or consult with each other through a private message, and ultimately send the response to the user.

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5.3.4.0
V5.3.4.0